Yes, this old chestnut is still in use. However, this excuse only really works for a limited time. Call again a couple of days later if the payment does not materialise. Then ask for cheque number, address it was sent to and whether it was sent first or second class post.
Another classic. Send monthly statements of account, and call 14 days before the due date to check it was received.
Is there really a dispute? Establish quickly what the query is and follow up on the action needed to rectify it.
We are beginning to hear this more often. If they are unable to work for whatever reason then it means that they have no income and therefore cannot pay. Whilst you remain sympathetic with their situation make it clear that business life still goes on. Try to arrange a payment plan and keep in regular contact.
Ask the debtor to specify when the relevant contact will be available and call again at the time. Or go through to a different department and ask them to transfer you.
All that matters is what’s on the agreed terms document. Send them a copy and persist with the terms agreed by the debtor before the goods were supplied.
Remind the client that you do not have a ‘paid when paid’ contract and enforce your terms and conditions.
Insist on an alternative form of payment such as a manual payment cheque. For future reference find out when their cheque runs are, most businesses have two a month.
Most businesses require two signatures. Either the person to administer your payment is not in the office, on holiday, off sick, or in meetings all day! Establish a precise timeframe as to when the person will be back and ensure you contact them then.
Establish how serious the problem is. If systems are down for a long time, all reputable companies will implement manual payment procedures
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